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Return Policy for Online Book Purchases
Thank you for your purchase. We hope that you have a satisfying experience reading our book.
Please read our return policy below:
1. Returns and Exchanges:
We accept returns and exchanges within 3 days from the date of delivery.
Books must be in their original condition, unopened, and with all original packaging, tags,
and accessories.
2. Return Process:
To initiate a return, please contact our team [hello@studylight.co.uk] to obtain a Return
Authorization (RA) number.
Clearly mark the RA number on the outside of the package.
Ship the return to the address provided with the RA number.
3. Refunds:
Refunds will be issued to the original payment method used during the purchase.
Please allow 21 business days for the refund to be processed after the returned item is
received.
4. Damaged or Defective Books:
If you receive a damaged or defective book, please contact us within [3] days of receiving
the item.
We will provide instructions for returning the item, and a replacement or refund will be
issued upon inspection.
5. Non-Returnable Items:
The following items are non-returnable: e-books, digital downloads, and personalised or
custom-ordered books.
6. Return Shipping:
Return shipping fees are the responsibility of the customer unless the return is due to an
error on our part.
We recommend using a trackable shipping service for returns.
7. Late Returns:
Returns received after the specified time frame may be subject to a restocking fee or may
not be accepted.
8. International Returns:
For international returns, please contact our customer service for specific instructions and
information.
9. Contact Information:
If you have any questions or concerns about our return policy, please contact our customer
service at [hello@studylight.co.uk].
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